Happy New Year!

Happy New Year!

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This year save your customers from tears and give them something…
Classic DC Heroes Christmas

Merry Christmas!

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Wishing you a very Merry Christmas! You have unique skills,…
race car response time

Lead response time: when speed matters

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I've written a few posts before about the desperate need for…
Follow-up Thank You card

Follow-up email: Why bother planning?

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I’ve been doing a lot of my Christmas shopping this year…

Being Human & Customer Experiences

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Many older web companies made their names by disrupting classic…
Measuring Customer Satisfaction

Managing Customer Satisfaction

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What happens when you get on a plane and you’re happy? Or unhappy?…
Performance Matters

Website performance, does it matter?

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We've all heard the stories about how website load times can…
Setting Expectations

Setting Financial Expectations

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Outside of the practical elements of performing the work, it’s…
Defining Scope

Defining the Scope

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When engaging an overseas partner, it’s a good idea to clearly…
Interviewing a partner

Vetting Partners

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Deciding if you want to award partner status to a company isn’t…
Partner Network

Building a Partner Network

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Building a Partner Network Working overseas is always hard.…
Things I've Learned

Things I've Learned

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At the start of the month I decided to start keeping notes of…