No Spam
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Sorry for the spam!

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Apologies to those of you that received strange blog spam email…
DHL Drone delivery service
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DHL Asia's CMO on Marketing in 2015

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I spent some time with Matthieu Vermeulen, DHL’s new eCommerce…
Client Persona Profiles in a globe
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What is a Customer Profile?

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Building a client persona helps you to better understand your…
Happy New Year!
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Happy New Year!

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This year save your customers from tears and give them something…
Classic DC Heroes Christmas
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Merry Christmas!

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Wishing you a very Merry Christmas! You have unique skills,…
Follow-up Thank You card
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Follow-up email: Why bother planning?

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I’ve been doing a lot of my Christmas shopping this year…
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Being Human & Customer Experiences

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Many older web companies made their names by disrupting classic…
Measuring Customer Satisfaction
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Managing Customer Satisfaction

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What happens when you get on a plane and you’re happy? Or unhappy?…