Tablet showing SEO metrics

How should I measure my SEO agency?

A friend of mine was looking for a SEO agency, and was casually mentioning to me about the different views the managers had about how to measure the performance of the new agency. The first view was measuring based on Google Search Rank position for the selected keywords (ie: page 1 for “Buy a boat”), and the second was total ROI for engaging the agency (ie: total value of sales from web generated leads vs. agency cost).

Website SEO Metrics Measurement Template
Click here to download Website SEO Metrics Template (14.12 KB 26 downloads)

To his surprise, I strongly agreed with the second view. The purpose of SEO is to generate business, not to achieve rankings. What would be the purpose of achieving page one rankings if it didn’t get you any business?

The purpose of SEO is to generate business, not to achieve rankings.

There are lots of ways to track the performance of your SEO agency on a technical and ethical level, but when you’re thinking about delivery against targets there are only three things to watch out for:

  1. Google Analytics Goals (when visitors achieve specific objectives on your website)
  2. Total number leads generated from your website (how many qualified leads your website is generating for you every month)
  3. Total revenue from web leads (how much money you made from your web leads)

You need to setup a baseline for comparison. This allows you to  compare your current website performance, vs. the performance after your agency has started work. Even if you’re not tracking these details at the moment, it’s easy to start. Send your website leads to a specific mailbox so you can count them seperately, or use a lead management tool such as Sales Gorilla (Disclaimer: I’m affiliated with this product). Your agency can setup your Analytics Goals, their lead gen work will take time to start working, so your’ll be able to establish a baseline in the first month.

What about all the other website metrics? Things such as bounce rates, time on site, visitors, etc.? They’re all secondary metrics. Great indicators as to what your visitors are doing, but meaningless if your primary lead & revenue goals aren’t being met.

For clarity, you should still track the other indicators & check your agency is doing the right thing (ethically). Just don’t lose sight of the main goal in the process. Effectively your SEO agency is part of your sales team, so I prefer to track, manage and reward them in the same way.

Website SEO Metrics Measurement Template
Click here to download Website SEO Metrics Template (14.12 KB 26 downloads)

Performance Matters

Website performance, does it matter?

We’ve all heard the stories about how website load times can affect your business, it’s been repeatedly validated – even by Google. Interestingly whilst Google may talk about the impact it has on users, according to Moz it doesn’t seem to have any meaningful impact on search ranking. Phew? Not really. There’s no escaping the fact that website performance is important to users. The question is, how much is it going to impact your business?

In most scenario’s you won’t find me recommending getting under the hood of your website, except possibly for this. If it’s going to impact your bottom line, you should know a little about it. Even if you have an agency managing your website & it’s performance, it’s a good idea to know the basics – and the quantum of impact, is it really going to be a game changer for your business?

I’m not going to go into any details about performance tuning. Let’s just have a quick look as a small business (or individual) what it takes to squeeze a little more out of your website. I started playing with my (self hosted GoDaddy) WordPress website, and here’s what I found:

Before:

Performance Measurement Before Modification

 

 

 

 

 

 

 

 

After disabling a bunch of JetPack features I don’t really use:

Performance Measurement After Modification

 

 

 

 

 

 

 

 

What do these numbers mean?

  1. Load time; lower is better. This is how long it takes to fully display your page to a user.
  2. Page size; lower is better. The smaller your website, the faster it will load & display.

So my website got 1.5 seconds faster, and I shaved just under 100 kB from my page size. Sounds good right? Well by themselves these numbers don’t mean much. After you make some optimizations, you’ll need to track the following metrics to see if the changes had any impact:

  1. Bounce rate; lower is better. How many visitors come to your site and then leave without going anywhere else (or staying for long enough).
  2. Time on page; longer is better. The longer people are looking at your page, the more likely it is they’re actually reading it & finding it useful.
  3. Pages per session; more is better. The more pages people are looking at, the more engaged (and interested) they are in your content.
  4. Leads/Sales/Downloads/YourGoal; this is always the ultimate test. If you have an awesomely configured setup, but no leads or sales (or whatever goal you have for your website), what was the point?

I’ll be making a few more performance changes and I’ll publish the results at the end of next month. Before you get caught up with performance tuning or optimizations, check whether or not it’s going to make any real difference to you business. There are ways of testing this (as above), but you could also just stop and think about your customers, and the type of leads/sales you’re generating ~ is your product a commodity that they’d consider going elsewhere for if the site was slow?

 

Don’t forget the CTA when advert hijacking

I recently got a barrage of emails from JetAirways, asking me to vote for them in the Freddies (Airline Industry Frequent Flyer program) award. The subsequently announcing their wins & their appreciation to their customers. It’s a separate thing that I have an axe to grind with their FF programme, it was a good opportunity for them to interact with their customers, foster some engagement, get feedback and stay visible. Professional, well executed, but a little dry:
JetAirways Freddies Vote Request Emailer
Then I got this utterly fabulous email from Indigo:
IndiGo Email saying no Platinum, no gold, no silver, just one class for all The comic ingenuity made me literally laugh out loud. This was some great advert hijacking (not to be confused with the more illegal concept of advert hijacking) of the JetAirways campaign. I’m not actually convinced by the add, because I travel frequently and enjoy my FFP perks, but it was funny & most importantly it got my attention. Especially interesting because I travel regularly on JetAirways and tend to almost instantly scan & delete their (otherwise dull) emails.
I really like the way they’re leveraging someone else’s campaign as best as they can. It requires a really nimble team to be able to deliver an advertising response so quickly. Though it’d be an even better response if there was something tangible for the customer to do with it. As it stands, all I can do with the material is laugh and write this article, it desperately needs a good call to action.
So if you can hijack someone else’s campaign, try to be humorous about it & remember to include a good cta so that you maximize your returns.